Last updated: 7 November 2026
Full refund before work starts
Changed your mind? Cancel at any time before work on your file has started and we refund everything you paid. No reason needed. This policy does not affect your statutory rights.
How to cancel
- Email contact@novarisretail.com with your order number (or use the cancellation form below).
- We reply within 1 business day to confirm your cancellation.
- We refund you within 10 days, to your original payment method, with no fees.
After work has started
- Our setup fee is not refundable once work on your file has started, including where a bank, payment provider or authority declines an application: the work has been carried out at your request.
- Government fees and third-party costs already paid (state or registry fees, registered agent, company secretary, accountants) are not refundable.
- You can cancel the management service at any time with 30 days' written notice.
UK consumers: 14-day right to cancel
If you are a consumer in the UK, you have 14 days from accepting your quote to cancel. If you ask us to start work within those 14 days, we refund you minus the value of the work already done.
Mistakes on our side
If we make a mistake in a filing or a document, contact us with your order number. We will correct it at no extra cost or refund the part of our fee concerned — your choice. This does not affect your rights under the Consumer Rights Act 2015.
Contact
contact@novarisretail.com · +44 7893 931264 · Monday to Saturday, 9am–6pm UK time
NOVARIS SOLUTIONS LTD · Company number 17566198 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Cancellation form
Complete and email this form only if you wish to cancel your contract. Using it is optional.
To: NOVARIS SOLUTIONS LTD, trading as Novaris, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — contact@novarisretail.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service: _____________________________________________
Ordered on (*): ____________________
Order number: ____________________
Name: ____________________
Address: ______________________________
Signature (only if sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.