Last updated: 7 November 2026
1. Who we are
Novaris (novarissoftware.com) is operated by NOVARIS SOLUTIONS LTD, a company registered in England and Wales, company number 17566198, registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us").
Contact: contact@novarisretail.com · +44 7893 931264 · Monday to Saturday, 9am–6pm UK time.
2. About these terms
These terms apply to all orders placed on our website. By placing an order you accept them. They do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. We provide our services to customers in the United Kingdom and worldwide, in pounds sterling (GBP). You must be 18 or over to order.
3. Your order
Every order starts with a written quote. The contract between us is formed when you accept your quote and pay. If we cannot carry out your order (for example, a registry will not accept the filing for reasons outside our control before work has started), we will tell you and refund you in full.
You can cancel your order free of charge at any time before work on your file has started by emailing us. We will refund you in full.
4. Our services
We provide company formation and administrative assistance services. We are not a law firm, an accounting firm, a bank or a payment institution, and we do not give legal, tax or financial advice. Registries, tax authorities, banks and payment providers make their own decisions and set their own timeframes: we do not guarantee any approval, account or date that depends on them. Typical timeframes are shown on every service page and in our Shipping Policy.
5. Prices and payment
All prices are in GBP. We are not currently registered for VAT, so no VAT is added to our prices. The total price, with every government and third-party fee on its own line, is shown on your written quote before you pay.
Payment is taken when you accept your quote. Payments are processed securely by our payment providers; we never see or store your full card details. The charge will appear on your bank statement as NOVARIS.
6. Delivery of our services
Our services are delivered electronically: your documents are sent to you by email. We do not ship physical goods. Timeframes are set out in our Shipping Policy. Unless we agree otherwise, we will start work within 30 days of your payment. If we cannot, you may cancel and receive a full refund.
7. Cancellation and refunds
You may cancel free of charge at any time before work on your file has started and receive a full refund. Once work has started, our setup fee is not refundable, including where an institution declines an application, because the work has been carried out at your request. Government and third-party fees already paid are not refundable. If you are a UK consumer, you have 14 days to cancel a service contract; if you ask us to start work within that period, you pay only for the work done up to cancellation. We refund you within 10 days. Full details and the cancellation form are in our Refund Policy.
8. If something is not done properly
We must provide our services with reasonable care and skill. If we make a mistake in a filing or a document, contact us: we will correct it at no extra cost and, if we cannot, refund the part of our fee concerned. This does not affect your rights under the Consumer Rights Act 2015. For more information visit www.citizensadvice.org.uk.
9. Discount codes
Discount codes have no cash value, cannot be exchanged for cash and, unless stated otherwise, only one code can be used per order. Promotions run for the dates shown in the offer.
10. Our liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or your statutory rights.
11. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If this happens, we will contact you, and you may cancel and receive a refund for services not provided.
12. Your personal data
We use your personal data as described in our Privacy Policy, in line with UK GDPR and the Data Protection Act 2018. Some providers process it in the US (UK → US transfers). See our Privacy Policy for your rights and how to complain to the ICO.
13. Complaints
If something goes wrong, please contact us first at contact@novarisretail.com with your order number. We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days. If you are not satisfied, you can ask for your complaint to be reviewed by a manager.
We do not currently use an alternative dispute resolution (ADR) scheme. If your complaint is not resolved, you can get free advice from Citizens Advice (www.citizensadvice.org.uk, 0808 223 1133) or bring a claim in the small claims court.
Please contact us before opening a payment dispute with your bank — we can usually resolve things faster. This does not affect your rights, including chargeback or section 75 Consumer Credit Act 1974 rights.
14. General
We may update these terms; the version in force when you placed your order applies. If any part of these terms is found unlawful, the rest remains in force. Only you and we have rights under this contract.
15. Governing law
These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.